Open with two dependable prompts: What feels most important right now? What would move this forward in the next twenty‑four hours? Resist advice for one focused minute. People often reveal constraints, risks, and opportunities unprompted, and your restraint communicates trust in their judgment and creativity.
Name your top assumption, then list two plausible alternatives. Ask, What else could be true, and how would we know? Scan for disconfirming signals before deciding. This thirty‑second habit curbs overconfidence, invites diverse input, and reduces rework from premature conclusions disguised as certainty.
Climb five rungs quickly: receive without interrupting, reflect exact words, clarify intent, summarize agreements, and confirm ownership. The visible structure de‑escalates tension, reveals misunderstandings early, and ends conversations with concrete commitments, making future follow‑ups shorter, kinder, and measurably more effective.
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